Terms & Conditions
Do you require a deposit?
Yes, we require a 50% deposit at the time of booking to secure your date. We cannot hold dates until we receive a deposit. The balance is due 7 days prior to your event.
How do I pay?
Payment is made via a direct deposit in AU$ into our nominated bank account. We can provide a tax invoice upon request.
What happens if items are broken or damaged during my event?
If an item is damaged, broken or not returned, you will be sent an invoice for the repair of the item. If the item is unable to be repaired, you will be required to pay for the replacement value of the item.
What happens if it rains on the day of my event?
If the weather isn’t looking great we can look at using an alternative location that is either undercover or indoors. If this is not possible, we can reschedule your event to a date that suits both parties.
Can I cancel my booking?
You can cancel your booking however we require at least 21 days’ notice to provide you with a refund of your deposit. If you cancel less than 21 days out from your event, we cannot refund you your deposit due to missed business as we are a small business who currently only operate during weekends.
Do you travel outside of Launceston?
We are happy to travel outside of Launceston for larger events, however we do charge a travel fee to cover our costs if the location is further than 30km out of Launceston, but no further than 1 hour away.
Are you licenced and insured?
Yes, we are a fully licenced and registered business with the appropriate food handling licence through the Launceston City Council and are fully insured with Public Liability insurance.
Do you cater to dietary requirement and allergies?
We are happy to cater to most dietary requirements but will require sufficient notice. A surcharge may be added for some dietary requirements such as gluten or dairy free products.
